Official Down 'n' Outz Webstore Now Open

[CindyJ]

Shop here

[gappvembe]

Grrrrr. It's not the DVD.

[Sandgrounder]

Has anyone in the UK managed to buy anything ?
It just says error to me - perhaps they're not posting out of the USA ?

[CindyJ]

I ordered the signed DNO poster and the button pack the day the store opened. On 16 March I received an email with the subject "down and outz poster and postcard" containing the shipment tracking number. Of course I noticed the subject didn't mention the buttons but thought it probably didn't mean anything. Today the package arrived undamaged and totally sealed. The box contained only the poster. Note that the webstore says "free DNO postcard with every order", so there should have been a postcard even if I didn't order the buttons, which also include a postcard. I'm including the text of the email exchange I've had with the company.

To: [e-mail]
Subject: Down N Outz Order

Hello!

Today I received the Down N Outz poster I purchased in Order ID 8536. The Invoice included in the package lists both items I ordered but makes no mention of a separate package being sent with the remainder of my order. I am still awaiting DOWN N OUTZ BUTTON PACK WITH POSTCARD. Please advise.

Thank you!
Cindy

Cindy:

The item was included in the large tube that contained your poster. The poster was in a solid tube, which was then placed in a longer USPS box that also contained the buttons. If you still have the tube, please check again.

Control

To: Control Info
Subject: Re: Down N Outz Order

That's what I assumed, but the USPS box contained only the solid poster tube and the paper invoice. I opened both ends of the USPS box, shook it after removing the poster tube and even checked the interior with a flashlight. There are no buttons or postcard in the USPS box. The USPS box arrived undamaged and completely sealed.

Also note that the email I received notifying me the package had been sent did not mention anything about the buttons. Please see attached image of the shipment notification email.

Cindy

Cindy,

Yes it did, that is the postcard aspect. We will issue you a refund for the buttons anyhow.

To: Control Info
Subject: Re: Down N Outz Order

I don't want a refund! I want the buttons. Quit trying to tell me they were in the package. They were not. I do not appreciate the inference that I am lying to you.

Cindy

Cindy:

That is not what is implied at all; I am not even aware of where you would grasp that. The e-mail you sent us as proof nothing was mentioned of your post card and button pack were not included does indeed state they were included – that is what we are letting you know. We will ship out another button set to you next week.

Thank you.

[Shawn]

Mar 19, 2015 16:13:38 GMT -8 CindyJ said:

I ordered the signed DNO poster and the button pack the day the store opened. On 16 March I received an email with the subject "down and outz poster and postcard" containing the shipment tracking number. Of course I noticed the subject didn't mention the buttons but thought it probably didn't mean anything. Today the package arrived undamaged and totally sealed. The box contained only the poster. Note that the webstore says "free DNO postcard with every order", so there should have been a postcard even if I didn't order the buttons, which also include a postcard. I'm including the text of the email exchange I've had with the company.

Don't they know who you are?

Any idea who is running it?

[CindyJ]

Mar 19, 2015 16:30:19 GMT -8 Shawn said:

Mar 19, 2015 16:13:38 GMT -8 CindyJ said:

I ordered the signed DNO poster and the button pack the day the store opened. On 16 March I received an email with the subject "down and outz poster and postcard" containing the shipment tracking number. Of course I noticed the subject didn't mention the buttons but thought it probably didn't mean anything. Today the package arrived undamaged and totally sealed. The box contained only the poster. Note that the webstore says "free DNO postcard with every order", so there should have been a postcard even if I didn't order the buttons, which also include a postcard. I'm including the text of the email exchange I've had with the company.

Don't they know who you are?

Any idea who is running it?

The company, Control Industry, handles official merch sales for many artists, including Manraze. So many people, including me, had issues 3 years ago when somebody at Alias Designs was handling DNO merch orders. I hoped things would be better this time since an experienced merch distributor is handling the orders. So far I am not impressed.

[CindyJ]

[TurnToDust86]

Ordered one of those (the left one) a few days ago. Should have it tomorrow.

[TurnToDust86]

Got my shirt today actually. Might have to wear it tomorrow so I can confuse the hell out of everyone that sees me in it.

[iheartdefleppard]

Mar 19, 2015 16:45:27 GMT -8 CindyJ said:

Mar 19, 2015 16:30:19 GMT -8 Shawn said:

Don't they know who you are?

Any idea who is running it?

The company, Control Industry, handles official merch sales for many artists, including Manraze. So many people, including me, had issues 3 years ago when somebody at Alias Designs was handling DNO merch orders. I hoped things would be better this time since an experienced merch distributor is handling the orders. So far I am not impressed.

I ordered every piece of the DNO merch back in March. The autographed poster was rolled up and secured with a piece of notebook paper (not in a separate tube or something similiar!) It was rolling around in the large box. I sent them an email asking what to do.

"Hello!
My package was delivered today. When I brought the box inside, I heard things moving around in the box. My order is complete. However, I am disappointed with the poster and calendars. They are rolled together, but crushed in the middle and on one end. This makes me sad, because they are limited edition and autographed.
I would greatly appreciate any help you can give.
Thank you very much for your time"

Here is their reply:
"You may return the items, as it is impossible to guarantee they do not get jostled whilst shipping. Please follow the process clearly detailed on our website."

I sat and typed a nasty reply, but decided it was pointless. I did not want to return the items! I wanted them to at least apologize, they did not. I was highly disappointed with Control Industry's shipping department and customer service.